The wonder of toes

My niece, Lorelei, has recently discovered the wonder of her toes, timed just after she discovered the excitement of rolling over all on her own. It's the little things. I was considering this during my slog to work this morning, inching along in the rain for an hour and 15 minutes. And I thought about Lorelei playing her little game of rolling over from side to side and then getting those tiny wiggling toes into her mouth. She is excited about the discovery of life. And that made me wiggle my toes a bit too, and smile for being able to do so.

That's the wonder of children - everything, and I mean EVERYTHING, is an exciting adventure to them. The gift of fresh eyes. So whether we have kids of our own, or in our family, or have friends with kids, or volunteer with kids, or have a job that involves kids, it is a gift to be around them. They're teaching us, at every moment, about happiness and contentment and the magic that is all around us.

The goal of all designers: create conversations

Tim Lebrecht at frogDesign wrote a post earlier this week about the earliest stage of ideation. In this age of user-generated design, he questions whether designers are really going about their work in the correct way. He challenges designers of all levels to consider that whatever the end product of their design, they should seek to create conversation.

I was a bit confused by this for a time until I considered an art exhibit I saw a few years ago at the Phillips Collection in DC. The exhibit featured works by Joan Miro and Alexander Calder. The created their art as a conversation; this is largely because they did not have a common fluent language. Miro would create a piece; Calder would answer it, and then add another idea for Miro to comment on. And so it went, for many, many years. Across decades, across oceans. They transcended language with design.

So what if companies like Coca Cola or Target took the design POV that they were creating conversations with their customers, rather than creating products? How much richer and more relevant could their designs be? How much loyalty to their brands could they generate?

Pictured above is Joan Miro's "Garden"

Gross National Happiness (GNH)

I'm starting to feel panic at the pump. In Rhode Island this past weekend, I paid $3.99 for a gallon of gas. When I arrived home, I found this week's issue of Business Week waiting for me. Some energy sector analysts are predicting $200 / barrel oil by the fall of this year. Wal-mart and Costco are placing limits on the amount of rice any one customer can buy. Food bills, air fares, electricity prices are all climbing. And then there's the real estate market.

On my long drive home from work, I often consider whether or not we did this to ourselves. Our consumption level is frighteningly high. In this country we seem unable to be happy with what we've got - it's embedded in us, as Americans, that we always strive for more. 

While we are obsessed with measuring GDP, other nations in the world have different benchmarks. The country of Bhutan considers GNH, Gross National Happiness, an indicator of societal well-being. A while back I found the following definition and history of the term GNH:

"Coined by Bhutan's King Jigme Singye Wangchuck, Gross National Happiness (GNH) measures actual well-being of a country's citizens rather than consumption, accounting more fully for social, human and environmental realities. Its premise is that basic happiness can be measured since it pertains to quality of nutrition, housing, education, health care and community life. By contrast, the conventional concept of Gross National Product (GNP) measures only the sum total of material production and exchange in any country:

Promotion of equitable and sustainable socio-economic development

Preservation and promotion of cultural values

Conservation of the natural environment

Establishment of good governance    

At the GNH International Conference in 2004, participants adopted a declaration that said that the facilitation of GNH should be accompanied by "the development of indicators that address human physical and emotional well-being. They must be capable of use for self-evaluation, so that individuals and groups may gauge their progress in the attainment of happiness. In addition, indicators should facilitate full accountability, good governance, and socially constructive business practices, both in day-to-day life and in long-range policies and activities."   

So while we weather this latest economic situation, the consideration of alternate indicators is at least worth a few moments of time. After all, if you're going to wait out a storm, you might as well have some reading material that gives you hope for a better tomorrow. Learn more at http://www.grossinternationalhappiness.org

The images above can be found at http://www.transitionsabroad.com/publications/magazine/0411/Bhutan_Monastery.jpg

Life dream: Rwanda

Real Simple Magazine recently asked their readers to write in with the top 3 things on their life's "must-do" list. I needed to think long and hard about this and I came up with the following short list, though there are many more things I'd love to do:

1.) Scuba dive the Great Barrier Reef 

2.) Learn to play the piano

3.) See the mountain gorillas in Rwanda

Runners-up:

4.) Speak another language fluently

5.) Visit Sicily with someone I love

6.) Buy a home

Taking the Rwanda "must-do", I did a bit of research after hearing the tail end of a story about mountain gorillas on NPR. Many scientists have traveled to Rwanda to study the animals, and many conservation groups are working round the clock to save them and their habitat, in the face of poachers and a never-ending stream of wars in that nation. The gorillas grew used to seeing people, though once the genocide grew rampant throughout Rwanda, scientists withdrew from their work with the gorillas. The populations of the animals has been falling ever since, until now. 

It appears that the gorillas could sense the stress of the wars going on in their area, and their birthrates declined as a result. Another well-supported theory suggests that once the scientists withdrew, the gorillas missed them, became depressed, and stopped having as many young. Now that peace has been restored, even though tenuous, to Rwanda, the gorillas population is growing and birthrates are up for the first time in 24 years. 

The natural world often goes overlooked in war-torn areas. The human casualties of conflict are heart-wrenching, and there are other species that are also harmed in the wake of war. They suffer in silence. All the more reason to do whatever we must do to keep the peace - there i more at stake than our own existence.

Living in an ecosystem

A few nights ago I went to a dinner co-sponsored by Shop.org (a retail trade organization) and Demandware, an e-commerce platform provider. They were kind enough to host a soft sell dinner for 50 retailers in New York City at Ruth's Chris. While the dinner and networking were terrific, a researcher from Jupiter Research, Patti Freeman Evans, gave a brief speech on e-commerce, though her insights had much broader-reaching applications.

I have written often about the act of curation - in writing and in life. As a retailer, there is also a curatorial aspect to my company's work. In our brick-and-mortar stores, we are constrained by the size of the box. Even on our website, there is just so much merchandise that any one Guest is willing to click-through. Navigation must be easy. Content must be relevant. Frustration, confusion, and wait time must be held to an absolute minimum from parking in our parking lot all the way through the Guest exit. As retailers, we are curators. Yes, the content matters, though the thoughtful edit matters even more. Or point-of-view and clear expression of it is mission critical. There's no room in retail for "wishy-washy".

It's easy to have a POV about a store, or a chain or stores, or a website. But what about an enterprise POV? Much more difficult when there are parties of conflicting interest. Our business, like so many others, is currently siloed beyond belief. Many people see an ecosystem within their own microcosm. And you can't build a brand that way. I am surprised every day at how many people drive their respective buses with blinders on. This is only complicated by the fact that we are a turn-around, so we are, as my boss likes to say "driving the bus at breakneck speed while also trying to paint it." Again, if only I could draw...

What Patti Freeman Evans asked us to do, as retailers, is consider our entire business and indeed our entire industry, as an ecosystem. What we do in one store, one chain of stores, or on one site has an incredible effect on many other people and companies. And her thought provoking analogy of businesses being living, breathing entities offers us a chance to reflect on the question, "what would we do, in our businesses, if we were conscious at every moment that our decisions profoundly effect the lives of everyone we reach for years to come?"

The Top 50 Sesame Street Moments

I am indebted to Gwynne Watkins and her team of editors over at Babble. They combed through the over 20,000 YouTube videos of Sesame Street to pull out the 50 best ones. As a lover of all things Sesame Street, I am ecstatic!

And I understand that some people may be wondering who in the world would ever spend that much time on Sesame Street. But then clearly those people don't know what they're missing!

Click here to get to the Babble post that contains the 50 clips.

GEL 2008: Terry Borden and Bent Objects

I have a fondness for wacky art and the minds that create that art. I'm especially appreciative of wacky art that makes me laugh out loud. Terry Borden is one of those people.

About halfway through Day 2 of the GEL conference, Terry took the stage and talked openly and honestly about all of his failures as an artist. And then he hit upon an idea of Bent Objects, using items found around the house and then making them into "people" with bent wire arms, legs, and accessories, then placed in vignettes. He didn't, and maybe still doesn't, have much money so he has to create each art piece for only a few bucks apiece. And that constraint has placed the spotlight on his humor and ingenuity. Again, I am reminded that what makes good art brilliant is the need to work within constraints.

I'd describe them verbally, though the laugh is much more easily shared by just visiting his website. http://www.bentobjects.blogspot.com. One of his works "Paying Respects" is pictured above. Several peanut-people bringing flowers to a jar of Jif. I love this guy.

GEL 2008: Alex Lee, President of Oxo

You may not know the name "OXO", though you undoubtedly have seen their products in the kitchen gadget aisles. And their anonymity shouldn't surprise anyone - after all, their CEO, Alex Lee, believes that designers should be overshadowed by the simplicity and beauty of their own designs. Whether it's making an incomparable salad spinner or an ingenious measuring cup, the reaction OXO is always looking for from users is their lack of notice of the object. It should be so intuitive and easy to use that its use should go unnoticed, like walking, like breathing.

Alex also made several points about dignity. OXO seeks to design products that are usable by the greatest percentage of the population possible. The goal is to design beautiful products without increasing cost, while maximizing functionality, and never making a user feel like "I'm using this easy-to-use product because I am unable to use another one that is more complicated."

He and the talented design team at OXO have several axioms that they work and live by. Products should be:

Easy to use

Easy to understand

Use honest language

Instructions not required

As far as finding inspiration for worthy design projects, OXO also makes that search simple. They find objects that cause people some sort of pain or frustration, even if they don't know that they are frustrated. And then they develop a design remedy to alleviate the pain. For example, why should I need to get my eyes down to counter level to observe a meniscus to see if the liquid I've measured is at the right level? I should be able to comfortably observe it from overhead. I didn't realize that, but OXO did. Design so brilliant you wonder how you ever did without it...


Alex Lee at Gel 2008 from Gel Conference on Vimeo.

Twitter: microblogging and its business implications

I have some friends who have started blogs and find them to be so much work to update that they simply abandon them after a while. To be certain, it takes discipline to writer regularly, and at the heart of it, if you don't enjoy writing, you won't enjoy blogging. But if you like the idea of sharing what you're currently working on and giving people updates in short snippets is more your speed, Twitter might be for you. And that's especially true if you are a company, as many user are likely to this connectivity tool to log a company's missteps in customer service. 

Twitter is about two years old and the only question it asks is "What are you doing?" in 140 characters, or less, you answer the question, from IM, from the twitter site, or by text messaging from your phone. I usually put up the URL of my latest blog post, and use it as a way to get the word out about my writing. 

Rob Pegoraro wrote an article this past week in the Washington Post about Twitter, and other short update services available on sites like Facebook. Towards the end of the article, he mentioned that companies like JetBlue have a presence on Twitter and respond appropriately to customer comments posted there about the company. 

Best of all, the log of follow-up by the company is available for viewing by anyone on the system - essentially a diary and timeline of how JetBlue has handled a customer issue that a customer felt strong enough to tell the world about. Afterall, when you're given lemons....  

You can follow me on twitter. Name = christanyc

Tribeca Film Festival Talk: Pangea Day

Every year, TED gives a set of honorees a "prize" - the chance to articulate their wish for the world. Sometimes the world is fortunate enough to witness the work that brings one of these wishes to life. May 10th will be a day that one of those prizes comes into being.

Two years ago TED awarded its annual prize to Jehane Noujaim, an Egyptian-born film maker best known for her document "Control Room" which chronicles the role of media in war. Her TED wish was that the whole world would have the opportunity to sit down together at a common time for several hours to enjoy a set of short films that represented universal themes. Pangea Day, May 10th, will provide that opportunity. 

The Tribeca Film Festival hosted a discussion this week to promote Pangea Day. Held at the Director's Guild Theatre, Chris Anderson, the host of TED, moderated a panel that included Jehane, Christiane Amanpour, the famed CNN journalist, and Gideon Yago, the journalist largely credited with bringing the world's news to MTV. This 90 minutes gave me such hope for the future of this world, and the role that art, and particularly film, can play in bringing about social justice and mutual understanding. As Christiane Amanpour so brilliantly stated, "An attempt to understand someone else is the soul of diplomacy."

From the talk, the most poignant and powerful sentiment communicated by the films of Pangea Day is empathy. For example, an agency called Johannes Leonardo created a set of films that feature a choir of one nationality singing the national anthem of another nation. France sings US. US sings Mexico. Kenya sings India. The film of France singing the US was so powerful that I teared up and actually shivered. That feeling of compassion through music was indescribable.

Many of the short films are up on YouTube, and they will all be available on the Pangea website on May 11th. Not surprisingly, Jehane means "world" in Farsi. And in her closing thoughts of the talk she provided perhaps the best quote of empathy and understanding I have ever heard. "If we could read the diaries of our enemies we would find enough pain and sorrow to extinguish all hostility." It's my hope that the short films on Pangea Day will start us down that road.